Frequently Asked Questions
Do I need to set up an account with you?
Absolutely not! Creating an account is not a requirement. You have the freedom to continue as a guest if you prefer. However, should you choose to create an account, it can streamline future orders by eliminating the need to repeatedly enter the same information. Rest assured, we securely store your shipping details while never retaining your payment information.
How do I change and check my account details?
You can change account details by clicking on the My Account tab on the top right corner, where you'll be directed towards your Customer Account page, here you can manage things like your Personal Information, view your Order History, and more.
I've forgotten my password
If you have forgotten your password or need to reset it for any reason, don't worry! We've got you covered with a simple process to regain access to your account. Just follow these steps:
1. Visit our website and click on the "Sign In" or "Log In" option, typically located at the top right corner of the page.
2.On the login page, look for a link that says "Forgot Password" or a similar option. Click on it to initiate the password reset process.
3. You will be redirected to a password reset page where you will need to provide the email address associated with your account. Enter your email address accurately and click on the "Submit" or "Reset Password" button.
4. Check your email inbox for a message from us. It should contain instructions and a link to reset your password. Be sure to also check your spam or junk folder, as the email may occasionally end up there.
5. Click on the password reset link provided in the email. This will take you to a secure page where you can enter a new password.
6. Choose a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters for added security. Enter your new password in the designated fields.
7. Once you have entered your new password, click on the "Save" or "Reset Password" button to finalize the process.
Congratulations! You have successfully reset your password. You can now log in to your account using your new password and continue enjoying our services.
Remember to keep your password secure and avoid sharing it with others. If you encounter any difficulties or need further assistance, feel free to reach out to our customer support team. We're here to help you every step of the way.
I want to return my purchase! What do I do?
We understand that sometimes a purchase may not meet your expectations, and that's perfectly alright. At MyCubanStore®, we offer a generous 365-day return policy to ensure your satisfaction. If you wish to return an item, here's what you need to do:
1. Reach out to [email protected] within 365 days of your purchase. You can contact us through our website, email, or phone, and our friendly team will guide you through the return process.
2. Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return. This information helps us ensure a smooth and efficient return experience for you.
3. Once your return request is approved, you will receive instructions on how to proceed. We'll provide a return shipping label or ask you to ship the item back to us using a trackable shipping method.
4. When returning the item, make sure it is in its original condition with all tags and packaging intact. This allows us to process your return swiftly and ensures you receive a full refund or exchange.
In case you opt for an exchange, we offer the flexibility to choose an item of equal or lesser value from our wide range of products. Our team will assist you in selecting a suitable replacement.
Once we receive and inspect the returned item, we will process your refund or exchange promptly. Refunds are issued to the original payment method used during the purchase.
At MyCubanStore®, our goal is your satisfaction, and we strive to make the return process as simple and hassle-free as possible. Should you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team. We're here to assist you every step of the way.
Note: Please review our complete return policy on our website for more detailed information on eligibility and terms and conditions.
What forms of payment do you accept?
At mycubanstore®, we strive to provide a seamless shopping experience by offering a variety of convenient payment options. Here are the forms of payment we accept:
1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process, and rest assured that your payment information is securely processed.
2. PayPal: If you prefer using PayPal for online transactions, you'll be pleased to know that we accept payments through this trusted and widely-used platform. Choose the PayPal option at checkout and follow the prompts to complete your purchase.
3. Amazon Pay: We also offer the convenience of Amazon Pay. If you have an Amazon account, you can use Amazon Pay to complete your payment quickly and securely.
Please note that all payment methods are encrypted and secured to protect your sensitive data. If you have any further questions or encounter any difficulties during the payment process, our dedicated customer support team is here to assist you.
Shop with confidence at mycubanstore®, where we strive to make your shopping experience enjoyable and hassle-free.
What are cookies? Do I need to enable cookies on my browser?
Cookies are small files that websites use to remember your preferences and enhance your browsing experience. Enabling cookies on your browser is generally a good idea because it allows websites to work properly and provides you with a smoother online experience. Without cookies, you may encounter issues like having to re-enter your information frequently or losing items in your shopping cart. However, if you have privacy concerns, you can adjust your browser settings to manage or block cookies.
What fabrics are Guayaberas made of?
We offer Guayabera Shirts in two exceptional fabric options: 100% linen and a blend of Cotton and Polyester. Let's explore the characteristics of each:
Pros: Immerse yourself in tradition with our 100% linen Guayabera shirts. They boast a timeless appeal and provide excellent breathability, keeping you cool even in the warmest climates. Please note that linen garments are dry-clean only to maintain their optimal condition.
Cons: While linen offers remarkable comfort and style, it requires a bit of extra care. It tends to wrinkle easily, necessitating a little extra attention to keep it looking sharp.
Cotton Polyester Blends
Pros: Our Cotton Polyester blend Guayabera shirts offer a perfect balance of convenience and comfort. You can simply toss them in the washing machine for easy cleaning. The blend provides a lightweight feel and is resistant to wrinkles, ensuring a polished appearance throughout the day.
Cons: When it comes to light-colored shirts, there is a possibility of slight transparency, so it's worth considering the color choice.
No matter which fabric you choose, each Guayabera shirt is meticulously crafted to deliver style, comfort, and a touch of Latin flair. Explore our collection and embrace the elegance of the Guayabera.
What's a Guayabera?
The Guayabera is a traditional Cuban shirt designed to enhance airflow and facilitate carrying fruits, earning its name from the Guava fruit. This iconic shirt boasts a straight hem, meant to be worn untucked, and showcases 2 or 4 front panel pockets adorned with decorative buttons. With rows of pintucks on the front and back, button side slits, and sleeve slits, the Guayabera effortlessly blends formal elegance with practical workwear vibes.
How do I choose the right size for a guayabera?
Choosing the right size for a guayabera is crucial to ensure a comfortable and flattering fit. Here are some steps to help you determine the right size:
Refer to the Size Chart: Check the size chart provided by the guayabera store. Each store may have slightly different measurements, so it's important to consult their specific size chart.
Take Your Measurements: Use a tape measure to measure your chest, waist, and hips. Compare your measurements with the size chart to determine the closest match.
Consider Your Body Type: Take into account your body type and personal preferences. If you prefer a looser fit, you may opt for a slightly larger size. If you prefer a more tailored look, choose a size that closely aligns with your measurements.
Contact Us: If you're unsure about sizing or have specific questions, don't hesitate to reach out to us at Send email[email protected]. We can provide guidance and assist you in selecting the right size based on your measurements and preferences.
We're here to help you find the best fit, so that you not only look your best, but feel your best too.
How should I care for my Guayabera?
Proper care is essential to keep your guayabera in great condition. Here are some care instructions to ensure its longevity:
Read the Care Label: Always check the care label attached to your Guayabera for specific instructions. Different fabrics and embellishments may have different care requirements.
Gentle Washing: It is generally recommended to hand wash your guayabera or use the delicate cycle on your washing machine. Use cold water and a mild detergent. Avoid using harsh chemicals or bleach that could damage the fabric.
Separate Colors: To prevent color bleeding, wash your guayabera separately or with similar colors. This helps maintain the original vibrancy of the fabric.
Dry Cleaning: If your guayabera is made of delicate or specialty fabric, such as linen, silk, or heavily embroidered materials, dry cleaning might be the best option. Check the care label or consult with a professional dry cleaner.
Air Drying: After washing, reshape your guayabera and allow it to air dry naturally. Avoid using a dryer, as high heat can shrink or damage the fabric.
Ironing: Iron your guayabera while it is still slightly damp or use a steamer to remove wrinkles. Follow the fabric's specific ironing instructions, as some fabrics may require low to medium heat.
Storage: Store your guayabera in a cool, dry place, away from direct sunlight. Avoid hanging it on wire hangers, as they may cause distortion. Instead, use padded or wooden hangers to maintain its shape.
By following these care instructions, you can help preserve the quality and appearance of your guayabera, ensuring that it remains a cherished part of your wardrobe for years to come.
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